To meet customers’ ever-growing expectations, both large and small businesses have realized the importance of customer...
Erin Stubbs
Recent Posts
How One Healthcare System Is Transforming Its Patient Experience
by Erin Stubbs on February 22, 2021
In any organization, it is our values that hold us together. They provide clarity, strength, passion and a north star to...
How To Create A Customer-Centric Culture Through Journey Mapping [Free Template]
by Erin Stubbs on November 12, 2020
How do you know what your customers really want? How do they experience your brand? How do you turn a great customer into...
The Keys to Customer Satisfaction: Quantitative Data & Employee Coaching
by Erin Stubbs on September 09, 2020
In today’s business world, listening to the voice of the customer plays a key role in employee coaching and creates a...
Amidst the COVID-19 pandemic, it’s critical to look deep within your organization and search for honest feedback about...
How to Justify Investment in Healthcare Branding for Improved ROI
by Erin Stubbs on May 04, 2018
The healthcare sector in the United States has undergone major changes in the past decade. The passage of the Affordable...
When Your Search Engine Love Changes: How To Cope With Hummingbird
by Erin Stubbs on April 12, 2015
As Valentine’s Day nears, I find myself reflecting on a life-long love: Google.