For many companies, the core of every strong reputation is an exceptional customer experience. For medical practices and healthcare organizations, this can be tough to achieve. After all, culture defines behavior, and consistent delivery of that behavior is key to influencing all levels of the patient experience. Without a clear understanding of your organization’s culture, the expression of its behavior can run amok of your brand, as well as your customers’ trust.
I’ve never publicly claimed to be a marketer, but somehow I’ve managed to make a living talking about it over the past ten years. But that journey hasn’t been without its challenges. The first of which was defining the role of marketing versus the role of branding to my clients.
Local branding firm takes home Best of Show award for ninth year
Pensacola, Fla. – Local organization development and branding firm, idgroup, took home two coveted Best of Show awards at the American Advertising Federation (AAF) local ADDY Awards competition on Friday. This marks the ninth consecutive year the Pensacola-based firm has been honored with the award.